In order to be able to assist you as quickly and helpful as usual, even in times of travel and access restrictions, we have updated our service offer for you!
How does remote service by NETZSCH work?
The annual calibration of your thermal analysis instruments as well as guided troubleshooting are now possible without a NETZSCH service technician on site. For this, we prefer to use the TeamViewer app. A link on our service website will help you download the application onto your computer. After the quick download of the tool, we support you via remote access and video support.
With the TeamViewer Pilot app, we are also able to help you using modern augmented reality. See how it works here!
In the US, our service technicians have successfully installed certain types of instruments remotely. Please contact your sales manager to find out if this is a solution for you!
We adapt to your circumstances!
Contact us to find out which solution works for your service enquiry.
For our European customers:
For our customers in the US: